Service-desk triage
Engineers lose hours to classifying, routing and answering routine tickets before they reach the real work.
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INDUSTRY
IT & Managed Services
Elicon's founding engineers have built systems, servers and data centers for managed service providers. We know how a service desk actually runs, and how much of an engineer's day goes on triage and paperwork rather than engineering.
Talk to an engineer →THE WORK
Where the hours go.
Finding the right customers
Inbound leads need researching and qualifying before anyone should spend time on a call.
Your clients' compliance becomes yours
Clients in regulated sectors pass their obligations down to their providers, and expect evidence.
WE RUN IT
Products for this industry.
EARLY ACCESS
Support Operations
Tickets classified, documented questions answered, exceptions routed to your team — run for you, every day.
See how it works →EARLY ACCESS
Sales Research
Every inbound lead enriched, researched and qualified against your criteria, with your CRM kept up to date.
See how it works →EARLY ACCESS
Document Processing
One document type turned into validated records — for example, supplier invoices into draft accounting entries.
See how it works →WE BUILD IT
Services for this industry.
Agent Opportunity Audit
Find out which of your processes should be run by agents — and which shouldn't — before you spend on a build.
What’s included →Agent Ops Sprint
Hand one repetitive process to agents, with a person in charge of the exceptions.
What’s included →Agent Care
Monthly monitoring, evals and tuning, so the agents we ship keep earning their keep.
What’s included →REGULATION
What we design around.
- ·NIS2, which brings many managed service providers into scope
- ·DORA requirements on ICT third-party providers to financial firms
- ·GDPR
- ·Client security frameworks such as ISO 27001
We design systems with these obligations in mind and work alongside your compliance team. We don’t provide legal advice or certify compliance.
EXPERIENCE
What we've built here.
MANAGED SERVICES
Built systems, servers and data centers for managed service providers.
IT & MANAGED SERVICES
Talk to engineers who know your industry.
Tell us which process costs your team the most time. We'll tell you what an agent should own, what should stay with your people, and what it would take.
Talk to an engineer →