Support that never closes
Players expect answers at any hour about payments, bonuses, verification and gameplay.
← ALL INDUSTRIES
INDUSTRY
iGaming
Elicon's founding engineers have built ultra-low-latency game servers and online gaming platforms. We know the operational side of running one: round-the-clock players, payment questions, verification, and responsible-gambling duties that can't be left to a script.
Talk to an engineer →THE WORK
Where the hours go.
Sensitive conversations
Responsible-gambling signals, self-exclusion and disputes need a trained person, fast, with the history in front of them.
Verification and payments
Verification and withdrawal questions are frequent, time-sensitive and tightly regulated.
WE BUILD IT
Services for this industry.
Agent Opportunity Audit
Find out which of your processes should be run by agents — and which shouldn't — before you spend on a build.
What’s included →Agent Ops Sprint
Hand one repetitive process to agents, with a person in charge of the exceptions.
What’s included →Agent Care
Monthly monitoring, evals and tuning, so the agents we ship keep earning their keep.
What’s included →REGULATION
What we design around.
- ·Licensing regimes such as the Malta Gaming Authority and national regulators
- ·Responsible-gambling and player-protection obligations
- ·AML and KYC obligations for gambling operators
- ·GDPR
We design systems with these obligations in mind and work alongside your compliance team. We don’t provide legal advice or certify compliance.
EXPERIENCE
What we've built here.
ONLINE GAMING
Built ultra-low-latency game servers and online gaming platforms.
IGAMING
Talk to engineers who know your industry.
Tell us which process costs your team the most time. We'll tell you what an agent should own, what should stay with your people, and what it would take.
Talk to an engineer →